Refund policy
MALTEZO – Refund & Return Policy
At MALTEZO, customer satisfaction is our priority.
Return & Exchange Period
Customers may request a return or exchange within 30 days of receiving the product.
To be eligible for a return:
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The product must be unused
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It must be in its original packaging
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Proof of purchase is required
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery so we can resolve the issue.
Return Process
To initiate a return or exchange, please contact our support team:
Our team will provide instructions on how to return the product.
Refund Processing
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 5–10 business days to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the product was received defective or incorrect.