Shipping policy
Shipping Policy – MALTEZO
Last Updated: 2026
At MALTEZO, we are committed to providing a reliable and transparent shipping experience for customers around the world. This Shipping Policy explains how orders are processed, shipped, and delivered.
If you have any questions, please contact our support team:
📧 support@maltezo.com
1. Order Processing
All orders placed on the MALTEZO website are processed within 1–3 business days.
Processing time includes:
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Order verification
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Quality control inspection
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Packaging
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Preparation for shipment
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package in real time.
2. Shipping Methods and Delivery Times
We offer two shipping options for our international customers.
Free Standard Shipping
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Cost: Free
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Estimated Delivery Time: 5–20 business days
Priority Shipping
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Cost: Calculated at checkout
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Estimated Delivery Time: 5–12 business days
Delivery times may vary depending on:
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the destination country
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customs procedures
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local postal services
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holidays or peak shopping seasons
Please note that delivery times are estimates and not guaranteed.
3. International Shipping
MALTEZO ships worldwide.
Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.
If incorrect shipping details are provided, delivery delays may occur.
4. Order Tracking
After your order is shipped, you will receive a tracking number via email.
You can track your shipment using the link provided in the shipping confirmation email.
If you do not receive tracking information within a few days after placing your order, please contact us at:
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees, depending on the destination country.
These charges are determined by the local customs authority and are the responsibility of the customer.
MALTEZO has no control over these charges and cannot predict their amount.
6. Delays
While we work with trusted shipping partners, delivery delays may occasionally occur due to factors outside our control, including:
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customs inspections
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severe weather conditions
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transportation disruptions
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high seasonal demand
In such cases, we appreciate your patience and understanding.
7. Lost or Stolen Packages
If your package appears to be lost in transit, please contact our support team immediately.
Our team will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Please note that MALTEZO is not responsible for packages that are confirmed as delivered by the carrier but reported as lost or stolen after delivery.
8. Incorrect Address
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
Please double-check your shipping information before completing your order.
9. Contact Us
If you have any questions about shipping or your order status, please contact us:
Our support team will be happy to assist you.