Terms of service

Terms of Service – MALTEZO

Last Updated: 2026

Welcome to MALTEZO. These Terms of Service govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to be bound by these terms. If you do not agree, please do not use our website.

If you have any questions, please contact our customer support team:
📧 support@maltezo.com

1. General Information

MALTEZO is an international online store specializing in men’s watches and accessories.

By using our website, you confirm that:

  • You are of legal age to make online purchases in your country

  • You provide accurate, current, and complete information

  • You will not use the website for illegal or fraudulent activities

We reserve the right to refuse service, cancel orders, or limit purchases if suspicious or abusive behavior is detected.

2. Products and Availability

MALTEZO offers carefully selected and quality-tested products.

However:

  • Some products may have limited availability

  • Product colors may vary slightly depending on device screens

  • Product descriptions, pricing, and availability may be updated or modified without prior notice

We reserve the right to discontinue any product at any time.

3. Pricing and Payments

All prices displayed on our website are shown in international or local currencies depending on the customer's location.

Prices may be changed at any time without notice.

We accept several payment methods depending on the country, including:

  • Credit and debit cards

  • Online payment gateways

  • Other payment methods available at checkout

Orders will be processed only after payment confirmation.

4. Shipping and Delivery

MALTEZO offers international shipping to multiple countries worldwide.

Estimated Delivery Times

Free Shipping

  • Estimated delivery: 5–20 business days

Priority Shipping (Paid)

  • Estimated delivery: 5–12 business days

Delivery times may vary due to:

  • destination country

  • customs clearance processes

  • peak seasons or high demand

  • logistics conditions outside our control

Once your order has been shipped, you will receive a tracking number to monitor the delivery.

5. Returns and Exchanges

We aim to provide a satisfying shopping experience for all customers.

Return or Exchange Period

Customers may request a return or exchange within:

30 days after receiving the product

To request a return or exchange, contact us at:
📧 support@maltezo.com

Products must:

  • be in original condition

  • show no excessive signs of use

  • include original packaging when possible

6. Manufacturing Defects

If a product presents a manufacturing defect, customers may request assistance within:

90 days after receiving the product

After evaluation, we may offer:

  • a product replacement

  • repair

  • or refund

7. Watch Warranty

All MALTEZO watches include:

🕒 12-month (1 year) warranty against manufacturing defects.

The warranty covers:

  • mechanical issues

  • assembly defects

  • internal functionality problems

The warranty does not cover:

  • damage caused by misuse

  • drops or impacts

  • improper water exposure

  • natural wear and tear

8. Order Cancellation

Orders may be canceled before shipment.

Once the product has been shipped, cancellation must follow the return or exchange process.

9. Intellectual Property

All content available on the MALTEZO website, including:

  • logo

  • designs

  • text

  • images

  • branding elements

is protected by copyright and intellectual property laws.

Unauthorized reproduction, copying, or use is strictly prohibited.

10. Limitation of Liability

MALTEZO is not responsible for:

  • shipping delays caused by carriers

  • customs processing delays

  • external factors beyond our control (weather, strikes, logistics disruptions)

However, we are committed to assisting customers and providing the best possible support.

11. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website.

We recommend customers review this page periodically.

12. Contact Information

If you have any questions or need support, please contact us:

📧 support@maltezo.com

Our team will be happy to assist you.